PROGRAMMES

CUSTOMER SERVICE

THE BEST PLACE YOU WILL EVER WORK…

Or is it costing you millions of dollars?

If you were to join your Customer Service Team, what would you find? Would it be the “best place you’ve ever worked” or your worst nightmare?

Do you have a structured induction programme?

Will your Customer Service Representatives have a formal training programme?

Will you support them or throw them into the deep end, to allow them to sink or swim?

Or are you throwing them into a pit, where they will be bullied, meet dysfunction face-on and be immersed in chaos and confusion?

In this Keynote, Elias will draw on over 25 years as a Call Centre practitioner to challenge his audience to answer the following questions:

» Are your Call Centres the ‘best place you will ever work’ or are they costing your business millions?

» How does your company match up to your values?

» Are you identifying the gaps between perception and reality?

» Are you really people powered?